Sunday, February 27, 2011

What's New at Sugar Camp Cottage

                                                                                         I've been doing a lot of thinking lately about my business.  My business is me.  I choose everything I sell.  I take all the photographs, write all the descriptions, answer all the questions, and pack all the boxes.  Always,  I want to improve and grow.  I want this little business to provide a living for me.  I've already found the most important thing is to keep the customers I have.  I know I can't compete on price alone.  There is always someone smarter and  bigger who can charge a dollar less and there is always someone dumber who will charge a dollar less until they realize one day their business is a hobby.
 So I strive for customer service.  I will always answer your emails promptly.  If I don't know the answer to your question I will find someone who does.  If I don't sell what you need, I won't try to sell you what I have.   I'll find someone who does sell what you need and point you in their direction. I know I can't make everyone happy,  everyone satisfied.  But I'll try.                               I throw myself wholeheartedly in this business.  I try to choose unique things you may not find anywhere else.  I won't sell anything that I don't consider to be excellent quality.  I've taken some things from vendors and donated them straight to Goodwill.  I can't allow my reputation to be cheapened.  I will go out of my way to help, whether it's what glue to use with German glass glitter or how to get milk paint to crackle and age, I'll take the time to explain it.
I want to earn and keep your business.
In the photos are my latest offerings, my own collection of vintage chocolate molds, beautiful new and vintage millinery flowers,  Debra Schoch figures put out by the Bethany Lowe Company and giant German paper mache Easter eggs.  Just click on my ebay and etsy store links belowand have a look.

4 comments:

  1. Debra ..Your Prices and Customer Sevice are outstanding !!!!

    I'm always impressed with my glitter purchases and how quickly you get them to me ..especially when I'm running late and need it so quickly !

    You are the eptiomy of what customer service should be and quality too !

    My hat is off to you !

    Blessings Sara

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  2. Thank you so much!! You have no idea how much I appreciate your comments!
    Debbie

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  3. I love your blog page .. it's so old-timey and inviting!

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  4. Debbie-in a time when so much is ordered from China..with very little quality control or concern for health issues..I appreciate your stand on customer service! I am glad your big bunny sold..great photos!

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